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Refund policy

We guarantee you will love your TLC purchase. However, if something isn't perfect let us know and we'll get it fixed. Do not hesitate to contact us for support. We are available 24/7. Your 100% satisfaction is our priority.

If you are not satisfied with your purchase you have 30 days to return your purchase from the day you received it. 

To be Eligible For a Return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return
To start a return, you can contact us at tenderloveinfo@gmail.com. Please include your First and Last Name, Order Number and reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tenderloveinfo@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you decide to Cancel an order, we will honor the cancellation and refund you immediately while the order is being processed. Once the order is shipped we will no longer be able to cancel the order. We can make an exchange once you receive the order. Processing times takes 24-72 hours after the order is placed.